Posted by Anton at January 14th, 2007

The HelpDesk is a busy service desk supporting 30,000 students and staff at the University of Otago. The staff there need to be able to communcate with each other very quickly and have uncluttered access to various web based resources.

This site has links to all the internal websites for changing passwords, checking services, and general administration. Included are two panes, one an RSS feed of internal service notices, the other a representation of recent jabber based chat in the HelpDesk chat room used to communicate internally. I specced the page out, made wireframes, and then supervised its construction. It also has a mediawiki wiki built into it as a knowledge base. it has been very well received.

ITS HelpDesk Internal Site